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Help & Contact
COVID-19
Dear customers!
Due to the current situation in connection with COVID, there may be delivery delays in some cases. We had to improve our hygiene measures again to comply with the regulations. It will take a maximum of 22 days for the package to arrive.
We are working hard to ship your packages in a timely manner.
If you have any questions or concerns, please feel free to contact us at info@comforthofit.com.
We ask for your understanding.
- Your ComforthoFit Team
Delivery time is made up of two important components:
CAUTION: DUE TO THE WORLDWIDE COVID-19 PANDEMIC & HIGH DEMAND, THERE MAY BE DELAYS FROM OUR SHIPPING COMPANIES AT THIS TIME!
1) Processing time (1-3 business days):
Order Confirmation
Adjustments
Quality check
Packing
2) Delivery time (7-14 working days depending on the delivery destination):
The duration of delivery is calculated from the pickup at our shipping center to the desired destination and may vary accordingly depending on the delivery destination.
USA: 7-14 business days * (standard shipping)
Canada: 7-14 working days * (standard shipping)
Australia: 8-15 working days * (standard shipping)
* All stated delivery times exclude customs and related customs delays. Delays may occur during periods of increased demand such as Christmas, Black Friday or similar special offers.
Your Order
- Please email us info@comforthofit.com immediately if you want to change or cancel your order. Our orders are automatically proceeded from the warehouse to the shipping carrier but we'll try to do our best.
Track your order
- We have a dedicated tracking page here.
Covered by insurance
- Yes, normally orthopedic shoes do get covered by insurance. Please ask your medical advisor if this purchase will get covered for you.
Contact us
- Please contact our customer support at info@comforthofit.com and one of our support team members will get back to you within 24 hours.
Check back
- Most of our shoes are limited edition and once they sell out, we don't restock them. We often add new pairs, so be sure to check back.
Exchange Portal
60 Day Wear Test Guarantee
- We are so confident in our shoes and the technology that we offer a bold 60 day wear test. This applies only to footwear worn under normal use and conditions.
- "Comforthofit" will replace, free of charge, any defected product covered by this Warranty, however, "Comforthofit" will allow only one defect replacement per order.
- This Warranty does not cover any footwear product, which has been modified or repaired by any person not authorized by "Comforthofit".
Returns and Refunds
- Yes of course. Please allow 2-3 weeks to receive the full refund as this process involves sending the product back to our warehouse and then processing the refund.
- If the shoes show obvious signs of use, they can no longer be exchanged and the money back guarantee expires.
Your order can not be refunded
If you refuse, your order will be sent back to a large fulfillmentcenter - which is not meant for returns - so we can't refund your order either.
General information
Cleaning
- Theoretically, this is possible, but since our shoes are made of many different materials, we do not recommend it. We recommend to wash the shoes only in hand wash.
Size
- We provide a size chart for each model. Please look at the respective product page.